Refund Policy
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​At Paper Buttercups, every item is handmade with care, and many are created using upcycled or thrifted fabrics. Because of this, each piece is unique.
Returns & Refunds
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We do not offer refunds or exchanges for change of mind, including size, colour, or style preferences.
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This includes all handmade and upcycled items.
Faulty or Damaged Items
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If your item arrives faulty or damaged, please contact us within 14 days of receiving your order.
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Email us with your order number, a description of the issue, and clear photos.
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If the item is confirmed to be faulty, we will offer a repair, replacement, or refund, in line with the Consumer Guarantees Act 1993 (NZ).
Shipping Issues
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We are not responsible for delays caused by couriers or incorrect delivery details provided at checkout.
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If your parcel arrives damaged due to shipping, please contact us as soon as possible so we can assist.
Sale Items
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Sale or discounted items are final sale, unless they are faulty.
Contact
If you have any questions about refunds or returns, please get in touch:
contact@paperbuttercups.com
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I'm always happy to help and want you to love your Paper Buttercups piece.